One of the most demoralizing things for high-performers in the trades isn’t long hours, difficult customers or tough jobs.It’s inconsistent standards and accountability.Every company has high-performers — technicians who produce strong numbers, close work, solve problems and keep revenue flowing. These people are often labeled “rock stars.”And this is where many well-intentioned leaders make costly mistakes.When results become an excuseIn many companies, high output quietly becomes a free pass.The “rock star” who:Hits their numbers, but ignores processesTreats teammates poorly, but brings in revenueSkips documentation, training, callbacks or follow-upsPushes boundaries because they know they’re valuableThese workers are often held to a
