When it comes to plumbing and drain cleaning businesses, not everyone believes that bigger is better.
Stephen Sensabaugh is one such person. He has been running Potomac Plumbing in Cumberland, Maryland (population 18,643) for the past 23 years. He is doing his best to keep his company successful but small.“We have five employees,” Sensabaugh says. “There’s me, my wife Michelle, who is our secretary, and three other workers. That’s it, and that’s the way I want it. By staying small we’re not overwhelmed, which allows us to concentrate more on customer satisfaction and doing a Grade A job.”Sensabaugh’s decision to stay
