In his work, Raymond Gray doesn’t shy away from what he doesn’t know. Instead he embraces it — seeking out help or learning new skills — all in the name of good customer service.

To mark the National Utility Contractors Association’s Trench Safety Stand Down, here’s an overview of proper protocols for working in and around trenches

The fear of not being an expert at everything in your work is real, but instead of being afraid, consider it an opportunity to learn and grow

Some crew members may question your established policies, but that doesn’t mean it’s impossible to get them to fully believe in the company culture

An education session at the recently concluded WWETT Show shows the type of business know-how you can pick up by attending trade shows and being tapped into networking opportunities in this industry