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Service isn’t just about what you do for your customers. It’s also about how you make them feel. Their perceptions of your...

Reporting incidents to regulatory and oversight organizations like OSHA can be harrowing, but ironically, it turns out that the best way to...

Cleaning clogged drains can be a substantial job. Restaurants put undue stress on their drain systems with all of the grease and food...

During frigid South Dakota winters, it’s difficult for crews at Hydro-Klean to use conventional felt CIPP systems to perform spot repairs in...

Do you ever procrastinate? Do you sometimes find yourself doing low-priority tasks because you’re too tired/stressed/fill-in-the-blank to tackle the hard stuff? Even when...

Spending years in the plumbing industry allowed Richard Hart to collect good intel about what a good plumbing company should be —...

John Akhoian is a hero to his employees. What else would you call a business owner who has made a commitment to enrich...

It’s October, the time of the year when we flock to haunted houses, tell scary stories and work up creepy costumes for...

Upgrading your sewer inspection equipment can be a boon to your long-term productivity, but even the savviest operators need extra time to...

Jeff Warner, owner/president of JPW Properties, was in a difficult situation that could have cost him his business. During a post-installation inspection...

HotJet USA loves a success story. Recently Palos Verdes School District bought the HotJet II trailer-mounted hot-water jetter system. The plumbing manager...

Business insurance is a complicated subject for even veteran business owners. Its complexity gets exacerbated because we don’t trade in it every...

Many contractors say they want a sewer crawler to last 10 years, but few put in the effort to make that happen....

On our websites, in our advertisements, in our marketing messages, we all do this one thing: We talk about ourselves. And while...

When cured with hot water or steam, cured-in-place pipe sewer repairs are impacted by unpredictable underground conditions. When an installation fails, the...

PipeFlo Contracting has built a successful business by adopting many different kinds of trenchless pipe rehabilitation technologies, creating a one-stop shop for...

When inspecting sewers, deploying your equipment is half the battle. Envirosight’s inspection trucks deliver unrivaled productivity, safety and comfort. Efficiency on the go Envirosight’s rugged work bays feature: ...

Never before have so many generations occupied the same shifting workplace. Between an overcrowding and oversaturation of markets and exponentially increasing technology,...

Sewer rehabilitation cutter operations require a great deal of attention to detail. Whether you’re using a cutter to reinstate lateral connections or...