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With one business decision, Pipe Works Services of Chatham, New Jersey, improved its customer service, increased technicians’ efficiency, boosted office staff productivity...

Contractors face a difficult challenge of fitting a full shops worth of tools, equipment and parts in a vehicle. Throw in a...

Customer: Hi, I’m having a problem with my bill. I’m being charged $50 more than what I expected. Could someone please help? I’m...

Paramount Pipe Lining Products is a relatively new company in the pipe rehabilitation industry, but it’s already making strides with innovative coatings and...

Super Products president announces retirement After 13 years leading and growing Super Products, Mike Vanden Heuvel announced his retirement effective Dec. 31, 2020.  As his...

1 // Electric Eel eCAM Ace 2 SL camera systemElectric Eel’s eCAM Ace 2 SL pipeline inspection camera system has a new battery...

Versatile rehab cutter supplies capability and value Small-diameter pipe rehab can be a lucrative added service for your drain cleaning company, but you...

Company simplifies routing and invoicing Problem / Crazy Mountain Industries, a septic service company in Livingston, Montana, sought a solution that would allow it to manage...

Business Software 1 // My Service Depot Smart ServiceThe Smart Service software system from My Service Depot functions as a direct add-on to QuickBooks, adding scheduling, dispatching, invoicing and...

Imagine this scenario: A drain cleaner named Charlie runs a successful business in his hometown. Everything operates smoothly until Charlie passes away unexpectedly,...

Safety and quality are two of the most inseparable components to success on a job site. You can’t have one without the other. And...

At some point, even the best-built sewer truck will need repairs. So when Wastewater Transport Services (WTS) decided to invest in a new...

Many drain cleaning companies find success by diversifying. Adding new services can be a great way to grow a business. But it doesn’t...

Third-generation plumbers often grow up in the family business and patiently wait for their turn at the helm. Max Greenberg made his...

It’s not easy to pigeonhole the work of Savy & Sons.“We are a full-service contractor,” says Victoria Kebalo, the company’s marketing manager. The...

The 37 hp HotJet II fuel-injected, trailer-mounted jetter provides 12 gpm at 4,000 psi for cleaning 2- to 12-inch lines. Featuring a...

New Year’s resolutions almost always fail. And most of the time, it’s because we don’t eliminate the barriers to our success. We might...

The CUES MPlus+ is a lateral and mini-mainline push system with a modular design that features easy operation and a refined all-in-one...