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Online Exclusives
Software Helps Improve Customer Scheduling
With one business decision, Pipe Works Services of Chatham, New Jersey, improved its customer service, increased technicians’ efficiency, boosted office staff productivity...
Online Exclusives
Embrace the Comforts of a Cargo Van
Contractors face a difficult challenge of fitting a full shops worth of tools, equipment and parts in a vehicle. Throw in a...
Editorial
How to Prep Your Office Team to Connect With Customers Through Online Chat Services
Customer: Hi, I’m having a problem with my bill. I’m being charged $50 more than what I expected. Could someone please help? I’m...
Editorial
Paramount Pipe Lining Prides Itself on Innovative Lining Systems and High-Level Customer Support
Paramount Pipe Lining Products is a relatively new company in the pipe rehabilitation industry, but it’s already making strides with innovative coatings and...
Editorial
Industry News - February 2021
Super Products president announces retirement After 13 years leading and growing Super Products, Mike Vanden Heuvel announced his retirement effective Dec. 31, 2020. As his...
Editorial
Product News - February 2021
1 // Electric Eel eCAM Ace 2 SL camera systemElectric Eel’s eCAM Ace 2 SL pipeline inspection camera system has a new battery...
Editorial
Product Spotlight - February 2021
Versatile rehab cutter supplies capability and value
Small-diameter pipe rehab can be a lucrative added service for your drain cleaning company, but you...
Editorial
Case Study - February 2021
Company simplifies routing and invoicing
Problem / Crazy Mountain Industries, a septic service company in Livingston, Montana, sought a solution that would allow it to manage...
Editorial
Product Focus - February 2021
Business Software
1 // My Service Depot Smart ServiceThe Smart Service software system from My Service Depot functions as a direct add-on to QuickBooks, adding scheduling, dispatching, invoicing and...
Editorial
Who is Next in Line to Run Your Drain Cleaning Business?
Imagine this scenario: A drain cleaner named Charlie runs a successful business in his hometown. Everything operates smoothly until Charlie passes away unexpectedly,...
Editorial
Dig Out of Danger With a Strong Foundation of Safety Practices
Safety and quality are two of the most inseparable components to success on a job site. You can’t have one without the other.
And...
Editorial
Easy Maintenance Means Less Downtime for This Combination Truck
At some point, even the best-built sewer truck will need repairs. So when Wastewater Transport Services (WTS) decided to invest in a new...
Editorial
Specialty Service
Many drain cleaning companies find success by diversifying. Adding new services can be a great way to grow a business. But it doesn’t...
Editorial
Avoiding the Dig with Pipe Bursting Equipment and Trenchless Rehab
Third-generation plumbers often grow up in the family business and patiently wait for their turn at the helm. Max Greenberg made his...
Editorial
Pipeline Restoration is the First Choice for Customers of Savy & Sons
It’s not easy to pigeonhole the work of Savy & Sons.“We are a full-service contractor,” says Victoria Kebalo, the company’s marketing manager.
The...
Videos
HotJet USA Introduces New Fuel-Injected HotJet II to Jetter Lineup
The 37 hp HotJet II fuel-injected, trailer-mounted jetter provides 12 gpm at 4,000 psi for cleaning 2- to 12-inch lines. Featuring a...
Online Exclusives
Remove Barriers That Prevent Potential Customers From Calling You
New Year’s resolutions almost always fail. And most of the time, it’s because we don’t eliminate the barriers to our success.
We might...
White Papers
All-In-One Tools for Lateral Service Inspection
The CUES MPlus+ is a lateral and mini-mainline push system with a modular design that features easy operation and a refined all-in-one...






















