A Hard Line on Safety Builds a Culture Customers Respect

A zero-tolerance safety policy and a straightforward approach with customers have fueled growth for Utility Services Group

A Hard Line on Safety Builds a Culture Customers Respect

An employee installs a diverter to direct sewage at the bottom of a manhole.

Robert Kalbach III has a name for the handful of jobs he passes on every year because of safety issues or risk:

“That job’s a hand grenade,” says Kalbach, owner of Utility Services Group. “Frequently there’s a cheap way and there’s the right way. We’re going to go...

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