Sometimes a good, long look at how your company is operating, and what you could eliminate, can lead to more business.
Barry Wood, CEO of Toronto-based hydroexcavation company Ontario Excavac, has found that out. Wood, who has a manufacturing background, got involved in lean thinking a number of years ago with the U.S.-based Association for Manufacturing Excellence.
“In a nutshell, it’s about flow and value-added removal of waste,” Wood says. “You look across your operations and you start by asking yourself: What is value in the eyes of the customer? Look across your processes, flowchart them, and evaluate where there are opportunities
