Let’s imagine you need a special project done as soon as possible. You approach one of your resourceful employees, Ken, to see if he can complete the project for you. Instead of directing Ken to get right on it, you explain to him that you have a problem. You describe the project and then ask if he can help you out.
Ken is a bit surprised by your approach and says, “Sure. But, you’re my boss. It’s not like I can decline.”
You respond, “Actually, if you have something more important to do, I want to know about it. Then I can
