Steve Huff is president of Steve Huff Plumbing in Kingsport, Tennessee, a company built on customer satisfaction. Founded in 1975, Huff was...
Entries Tagged Small Business
Online Exclusives
10 Ways to Attract More Customers
Business is coming back slowly, but it’s still a challenge. And that may be “The New Normal” for some time to come.More...
Online Exclusives
Taking Current CCTV Inspection Technology to the Next Level
Respected throughout the industry, Jim Aanderud has many years of field experience as a CCTV pipeline inspection operator and is very familiar...
Online Exclusives
Plumbers vs. Technicians: The Slow Decline of the Tradesman
Anja Smith, managing partner of All Clear Plumbing in Greenville, South Carolina, has been involved with the company since its inception in...
Online Exclusives
Is Your Jetter Ready for Winter?
Although Old Man Winter hasn’t shown his face just yet, brisk fall temperatures remind us that he isn’t far off. As temps...
Online Exclusives
The Lowdown on Cash Advance Services
Small businesses need capital to grow; for any business to thrive, there are expenses that need to be paid, whether in the...
Online Exclusives
Subcontracting Can Be a Win-Win
Contractors may be missing a bet by not offering pipe bursting or relining through a subcontractor for damaged lateral lines in the...
Online Exclusives
Growing Your Business in a Tough Economy
Robb Barnes, owner of King’s Pumping Service in Dallas, Oregon, was a teacher (biology and health) and customer service manager before entering...
Blogs
4 Easy Ways to Provide Excellent Customer Service
Professional sewer and drain cleaning companies have more duties than they realize when it comes to home and commercial pipe repair. While...
Online Exclusives
Preventive Maintenance Contracts Keep Crews Busy
Editor's Note: This article was published as part of a profile on O'Connor Plumbing, which was the cover story in the September 2015...
Online Exclusives
8 Easy Steps for Establishing a Culture of Safety
All businesses need to take reasonable efforts to ensure the safety and physical well-being of their employees, but maintaining high standards of...
Online Exclusives
Turning Grease into Gold
Master plumber Tom McLaughlin has his own play on the phrase, “When life gives you lemons, you make lemonade.” For the owner...
Online Exclusives
Hire the Right People
Hiring the right people is as important as having a solid business plan, buying the right equipment and treating customers right. You...
Editorial
Understanding HRAs, HSAs and FSAs
So you’ve made the plunge and decided to offer health benefits to your employees. Or perhaps you’ve been doing that for a...
















