When asked to name his company’s MVC – Most Valuable Contributor – in terms of profitability and productivity, Cary Hansen doesn’t hesitate:...
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Editorial
Plumbing Innovator Develops a New Way to Line Pipes
Tom Richards doesn’t worry much about pricing strategy. The clients he works for don’t mind paying whatever is necessary to get the...
Editorial
Snowbridge Tackles Pipe Rehabilitation Without a Liner
The town of Windsor, Colorado, had completed a large-scale remodel of its town hall and surrounding grounds. The landscapers and pavers could...
Editorial
Do You Charge by the Job, or by the Hour?
Want to see a fight between fellow operators in the pipe cleaning and maintenance businesses? Start a rhetorical cage match that pits...
Online Exclusives
Industry News: Sept. 19, 2016
Aclara acquires Smart Grid
Aclara acquired the Smart Grid business of Tollgrade Communications. Included in the acquisition were the LightHouse Sensors and Sensor...
Online Exclusives
Adding Remote Payment to Your Business
As you can probably attest from personal experience, most people don’t have a lot of cash on hand these days. Rather than...
Online Exclusives
10 Tips for Dealing With Negative Online Reviews
If you were operating a restaurant, you’d be accustomed to having your business reviewed all over the place — newspapers, magazines, travel...
Online Exclusives
Grundfos Technical Institute Offering Free CEU Webinars
Grundfos Technical Institute (GTI), the official training academy of Grundfos, will host a weeklong series of free online training sessions Sept. 12-16...
Online Exclusives
Diversified Services Drive Cleaner's Growth
AIMS/PVIC LLC has achieved dramatic growth since the company was founded in 2005, and the ability to offer customers a wide array...
Editorial
Targeting the Pipe Bursting and Swagelining Market
When Andy Mayer came to the United States from England in the late 1990s, he noticed the opportunity immediately. He had his first...
Editorial
Branding Your Company — Without Big Money
If you’ve ever taken a marketing class or attended a marketing seminar, the speakers always talk about branding. They say: “You have...
Editorial
The Costs and Benefits of Business Smartphones
The Apple iPhone will mark its 10th birthday next January — but can anyone imagine the world without it or its principal...
Editorial
Hydroexcavation in a Small Package
Contractors that provide multiple services benefit greatly from equipment that can also multitask. A good case in point is Diversified Underground, which...
Online Exclusives
Hot Tip Saves Toilet Removal
Ryan Gomiela, co-owner of Gomiela Plumbing Services (GPS Plumbing) in Melbourne, Florida, hates pulling and resetting toilets.When a customer called to say...
Online Exclusives
5 Ways Local Print Advertising Still Works
Advertising revenue for newspapers has been on the decline for years, while social media seems to have taken over the world. You’ve...
Blogs
Great Customer Service is More than a Catchphrase
Every drain cleaning company wants to provide good customer service, yet many fail at it. What seems like such a simple task...
Online Exclusives
A How-To Guide for Training New Technicians
Today’s drain cleaning contractors have a tough job. With new technology, a constant decline in an experienced workforce and the need to perform...












