General

More businesses are starting their own blogs. Financial planners have them. Doctors and dentists have them. Marketers definitely have them. And service...

It isn’t the truly terrible employees who cause the real problems. Whether clearly incompetent or unbelievably lazy, they’re easy to spot. With...

Does your business need a BHAG? No, a BHAG is not a fancy new piece of equipment. It stands for: Big Hairy...

Given enough time, any object made of iron or steel exposed to oxygen or moisture will oxidize, or rust. Exposure to chemicals...

Interviews can provide great insight. But do you know what a potential new hire is really thinking? Sometimes you don’t. That’s why the undercover interview...

Are you always on the same page as your customer when it comes to your lateral lining jobs? Consider this story from...

When a potential customer wants to learn more about your company, where are they most likely to head? Chances are, they’ll go...

It’s one thing to find out your local paper is writing a story on your small family-owned plumbing company. It’s quite another...

As the baby boomers — those born between 1946 and 1964 — retire in droves, and Generation X — born between 1965...

A worker in Omaha, Nebraska, was saved last week after being trapped in a collapsed trench for nearly seven hours.According to a...

The three trucks that carry pipe lining equipment and supplies are the unsung heroes at C&L Water Solutions in Littleton, Colorado.The custom-designed...

Jacob Sabin built a strong foundation for his excavating business a few years ago by primarily focusing on traditional machinery and techniques....

Have you ever noticed that the teams with superstars are not necessarily the ones who win the championship? There is something more...

It’s been a tough few years for the folks at family-owned pumping company John’s Septic Solutions in Wilmington, Massachusetts. John and Paula...

In a nutshell, a toxic employee is a person who is not just difficult to manage or get along with but whose...

Purchasing a sewer crawler is a big investment but maintaining one can also be just as expensive if you ignore regular cleaning...

I once read a quote that sums up the value of training.One company executive said to another, “If we keep training people...