Business

Be up-front about what tasks may be DIY jobs and customers won’t diminish the value of your work when they really need your expertise

A retirement package can bolster your employee benefits package, thus helping your recruitment and retention efforts. Here’s the information you’ll want to consider first.

A roundup of recent industry news exclusively for sewer and drain cleaning professionals. Track the industry's movers and shakers, learn about company acquisitions, get the skinny on new products, and more.

In the digital age, it’s critical your business has easy access to important records. But which records should you keep, and for how long?

Stop spinning your wheels with wasted effort and tasks that don’t build the bottom line. Then be prepared to ramp up the revenue.

If you’re tired of your current sales technique and worry about how the customer perceives it, consider trying this alternative approach

There are distinct advantages to buying outright and financing vacuum trucks. Here’s how to decide which path is right for your business.

If you entered the industry with a lot of business acumen but room to grow in the cleaning trade itself, being in a leadership position can be difficult. But it’s still possible to gain the respect of your employees.

To find a great new employee, use all the tools available to you, from low-tech to the latest digital developments

Smart planning early and good communication with both your new and old provider can help you avoid paycheck errors — and your employees’ wrath

You can provide exemplary service to a customer, but that won’t translate into repeat business if they have a hard time recalling you the next time they need a drain cleaner. To prevent that, you need to be strategic about your branding.

Employees with the wrong information can cause a lot of problems if you don’t put an end to workplace gossip