Business

Nobody wants to deal with unhappy, difficult or angry customers. However, in most cases the company representative taking an angry call is...

How soon should you start thinking about retirement?It’s never too soon – even if yesterday was your very first day on the...

Leslie is the owner of a drain cleaning company, a business she inherited from her father. Back in the day, her father...

For owner Vi McCoy, the ultimate reward is the recognition from peers and clients for the quality of Rickreall, Ore.-based C-More Pipe...

Drawing in new customers while holding onto existing clientele is a constant — and growing — challenge for any business, but there are...

Small businesses across the country still face difficulties from the economic crash of 2008. But there’s good news on the horizon. New...

Many companies are social media savvy, but social media marketing is still relatively new and unknown — and sufficiently time-consuming — that...

Do you want to class-up your drain cleaning and plumbing operation? Now you can. Mercedes wants small business owners and contractors to...

A cluttered office is no small matter. An unruly office can send clients — and employees — the message that you’re sloppy...

A study of five years of fleet management data by a telematics provider shows companies can be more efficient and serve customers...

Have you ever called up one of your competitors, assumed a fake voice and asked, “How much do you charge?” Go ahead....

If you’ve been in business a while and are beginning to see a steady profit, it may be tempting to think you...

Opportunity is everywhere for people in the cleaning industry. The two contractors featured in this month’s issue of Cleaner are great examples.Vi...

These days, managers who are constantly challenged to do more with less must innovate to survive and thrive. But to find new...

Do you want to make more money and attract more customers in 2015? Three days of hands-on business-building and networking for drain...

Everyone is a potential client. That means it’s vital to build solid relationships with everyone from salespeople to homeowners to real estate...

The Seattle City Council unanimously approved a $15 minimum wage — the highest big-city minimum wage in the U.S. — for workers...