Global Positioning Systems (GPS) technology was originally designed to help people identify or navigate to locations, defined by latitude and longitude, on...
Editorial
The New Telephone
Editorial Articles
Displaying results 2813-2831 of 2847
Editorial
Big Impression
Seeing a Pipe Wrench Plumbing service truck driving around Knoxville, Tenn., is the visual equivalent of getting hit with, well, a pipe...
Editorial
Marketing Makeover
Joe Simonetti knows it’s not enough just to sell the customer a good steak. The buyer has to hear it sizzle. Simonetti...
Editorial
Still Going Strong
As the owner and only employee of Arnie’s Plumbing and Sewer Cleaning in New Ulm, Minn., Arnie Schweiss gets up at 3...
Editorial
Communicating Through Conflict
There there are people, there is conflict. It affects us all. The failure to communicate effectively, or to communicate at all, is...
Editorial
The Big Bang
At 5:16 a.m. on Friday, Feb. 13, 1981, an explosion in downtown Louisville, Ky., hurled a passenger car into a railroad overpass...
Editorial
Acting the Part
Commercial clients expect a high-level of service, and that demands quality equipment. Southern California Jetting and Plumbing Co. steps right in with...
Editorial
Running Off the Rails
Just for fun, try searching the Internet under “mistakes investors make.” You’ll find articles that list 15 mistakes. Our four. Or 18....
Editorial
Yet Another Reminder
Fatalities from trench collapses continue to occur despite Occupational Safety and Health Admin-istration (OSHA) standards that specify sloping and benching, shoring, and...
Editorial
Low-ballers in Town
It’s a story we hear often: a reader calls or writes us at Cleaner to report on trouble with a competitor who...
Editorial
Sweet Rewards
A 6-inch sanitary sewer and 4-inch production line drain at the Ghirardelli Chocolate Factory in San Leandro, Calif., were backing up. Plant...
Editorial
Signing on the Line
To sign or not to sign. That really is the question for many operators, wondering whether to work under a written contract...
Editorial
Optimum Cleaning
High-pressure water is a powerful tool in preparing surfaces for painting or finishing. But what determines the most efficient way to strip...
Editorial
Extended Duty
After working in the drain cleaning business for 17 years, Thomas Bowden knew what he liked and didn’t like in service trucks....
Editorial
Just One Chance
In the drain and pipe cleaning business, it’s all about first impressions, says Terry Kelloway. And in Kelloway’s view, the service vehicle...
Editorial
Strength Through Diversity
Kevin Brennan spent six years of his life helping to build a business with a partner. Then he left. It was a...
Editorial
It’s Their Ship
We often hear jokes about how “military intelligence” is an oxymoron. And we often hear complaints from business owners that their employees...
Editorial
Tough Customers
It happens to every business at one time or another. You’ve completed the service and sent bill after bill after bill. And...
Editorial
On the Phone, At Risk
We live in an age of multi-tasking. In the cleaning industry, business owners want their field personnel to be in close touch...
