Pennsylvania Plumber Heavily Relies on Data to Keep 70-Year-Old Family Business Thriving

Third-generation owner uses data-driven strategies to help shape an evolution for family business Agentis Plumbing

Dec 26, 2024 | by Ken Wysocky |

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Pennsylvania Plumber Heavily Relies on Data to Keep 70-Year-Old Family Business Thriving — The leadership team at Agentis Plumbing includes, from left, Paul Ward, project manager; Sam Moustafa, warehouse manager; Martin Gross, project manager; Conner Trinkle, project manager; and Nate Agentis, owner.

Pennsylvania Plumber Heavily Relies on Data to Keep 70-Year-Old Family Business Thriving — Braciliano turns a valve on to restore water service at a residential site after completing work.

Pennsylvania Plumber Heavily Relies on Data to Keep 70-Year-Old Family Business Thriving

Pennsylvania Plumber Heavily Relies on Data to Keep 70-Year-Old Family Business Thriving

Pennsylvania Plumber Heavily Relies on Data to Keep 70-Year-Old Family Business Thriving

Pennsylvania Plumber Heavily Relies on Data to Keep 70-Year-Old Family Business Thriving — Agentis believes a factor in having a healthy cash flow for the business is maintaining a roughly 50/50 split between residential and commercial work.

Pennsylvania Plumber Heavily Relies on Data to Keep 70-Year-Old Family Business Thriving — Agentis says he has hired about 40 employees, like Braciliano, since he started running the company about 12 years ago. A comprehensive in-house technician training program Agentis developed helps keep employees’ skills sharp.

Pennsylvania Plumber Heavily Relies on Data to Keep 70-Year-Old Family Business Thriving — Agentis Plumbing team leader Matthew Braciliano works at a residential site in Bethlehem, Pennsylvania, as he and his team replace tanks on a water system.

Pennsylvania Plumber Heavily Relies on Data to Keep 70-Year-Old Family Business Thriving — Nate Agentis is the third-generation owner of a company that his grandfather founded in 1954.

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It’s said that those who fail to learn from history are doomed to repeat it. As the owner of Agentis Plumbing, Nate Agentis took that old adage to heart, which has helped him avoid the financial issues his father and grandfather faced and turn the third-generation family company in Bethlehem, Pennsylvania, into a growing and data-driven business.“We swung the pendulum hard the other way,” says Agentis, 44, who bought the business from his father in 2022. “I’m very serious about organizational structure and finances. We get financial updates every other day and I meet once a month with a financial consultant

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