It’s all about relationships. Whatever the customer wants. The customer is always right.
These are among the tenets of a good service business. They’re also clichés, repeated so often they don’t always hold a lot of meaning. For many of you, these are guiding principles that underline a desire to do whatever is necessary to satisfy your customers. For the less customer-service oriented, they are empty mantras that sound good but are easily belied by any instance where a lack of patience or concern, careless work, or unreasonably high prices make the situation even more stressful for the customer.
Regardless of how
