Scott Spencer realized soon after buying Seattle’s Jim Dandy Sewer & Plumbing that it was time for a big change in how the administrative side of the business was run. “It’s such a redundant process with paper,” he says. “So many hands touch each paper with so much backwork, doing separate data entry on every invoice.”His managers were already using Apple iPhones, and they wanted to find a digital solution they were familiar with, so they decided to move dispatching, invoicing and reporting to software they could run on iPads. After spending some time researching their options, they chose Smart
