On the face of it, The Waterworks is one of central Ohio’s largest commercial and residential plumbing and drain cleaning companies. But David Specht, the president of the Columbus-based firm, defines the well-diversified company from an entirely different perspective.“We look at ourselves primarily as a service company,” he says. “We strive to be the best service company around, not the best plumbing company or the best pipe relining company or the best drain cleaning company. This has been the philosophy ever since our founder, Tom Havens, established the company in 1986.”Providing great customer service informs virtually everything the company does,
