Ken Rosenthal has pulled a lot of obstructions from toilets and drain lines in his day, but none of his previous experience could fully prepare him for the emergency call he received in March.
Rosenthal, owner of Response Service Group and 1-800-CLOGGED, got the call around 7 a.m. from the manager of an apartment complex. He has been providing service to the 77-unit complex since 1995.
“So she calls and says, ‘We need you down here,’” Rosenthal recounts. “I said, ‘What is it now?’ She told me they had a snake in a toilet, so I’m thinking, ‘You’ve got to be kidding
