An old adage says you never get a second chance to make a good first impression. Mark and Candace Bonney, the co-owners of Bonney Plumbing, Heating, Air & Rooter Service in Sacramento, Calif., concur, which is why the company’s service technicians blow away conventional plumber stereotypes.Bonney technicians stand out like bright chrome wheels on a rusty car. For starters, they’re clean-shaven and well groomed, wear shoe covers and sport crisp, freshly laundered uniforms, complete with name patches and a company logo. They drive newer, spotless trucks, and never park them in a customer’s driveway unless they first get permission.And less
