A well-trained team can make the difference between business success and failure. Lovett Services in Portland, Ore., has built a loyal workforce by also helping its people become happier and more well-rounded. Technicians, administrative staff and management all attend Lovett University to learn everything from customer service to ladder safety to Investing 101.“We expose all Lovett employees to the big picture, not just the part they play,” says Ti Sutherland, division manager for Lovett’s electrical, plumbing and rooter divisions. “They learn how their part affects the whole company.”Dale Lovett founded Lovett Services in 1997 with an excavator and a dump
