Frank Delano thinks in a different direction because he believes everyone else is on the wrong course. That attitude has enabled him to live with cancer while building A $49.95 Any Sewer or Drain Inc., a New York City-based business with 130,000 customers.Within a year of opening his one-man operation in 1995, Delano had hired an office manager and a technician to help maintain his around-the-clock schedule. Although they responded to only 10 or 15 calls a day, Delano needed something better than his DOS program to keep track of repeat customers.He started using business management software in 1996, purchasing
