New Name, Same Face

A local plumber finds that taking on a national drain cleaning franchise requires adjustments — in equipment, pricing, and approaches to dealing with customers.

Talk about shifting gears. Allen Lewerer grew up in the western Wisconsin community where he still lives and works, but when he opened his shop a year ago he was the new guy in town.

After nearly three decades of doing mostly new construction plumbing, he was taking on a new niche:...

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