Clint Kershaw faces some unique operational challenges in his region. His Mr. Rooter franchise covers six counties along New York's historic Hudson River, where many of his customers are rural homeowners.
"We are a drain cleaning company by name," he says, "But in reality we are a full-service plumbing company. We have 12 highly skilled plumbers."
From day to day, much of his staff's time is spent helping property owners clear, repair or replace their wastewater lines, but Kershaw says he needs technicians who can handle far more than that to meet the demands of
