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Ohio contractor keeps adding services to his company’s offerings to boost customer satisfaction

If you entered the industry with a lot of business acumen but room to grow in the cleaning trade itself, being in a leadership position can be difficult. But it’s still possible to gain the respect of your employees.

To find a great new employee, use all the tools available to you, from low-tech to the latest digital developments

Cleaners spend a lot of time using company-owned vehicles and, unfortunately, accidents do sometimes happen. If you suffer any injuries — or are at fault — here’s a breakdown of what happens next.

Smart planning early and good communication with both your new and old provider can help you avoid paycheck errors — and your employees’ wrath

You can provide exemplary service to a customer, but that won’t translate into repeat business if they have a hard time recalling you the next time they need a drain cleaner. To prevent that, you need to be strategic about your branding.

Employees with the wrong information can cause a lot of problems if you don’t put an end to workplace gossip

Chuck Lang Jr. of Chuck’s Septic Tank, Sewer & Drain Cleaning says jetter reliability is crucial for customer service

A roundup of recent industry news exclusively for sewer and drain cleaning professionals. Track the industry's movers and shakers, learn about company acquisitions, get the skinny on new products, and more.

Browse the latest products exclusively for the sewer and drain cleaning and inspection industry

It’s much easier than you think, and this step-by-step plan will get you started

Understanding how different curing processes use heat can help you consistently install a liner successfully no matter which method you go with

If you’re only managing your business, you are not getting the most out of your team

Nevada contractor rescues prized heirloom from bathroom drain

On your next rehab job, move beyond the ‘another pipe, another job’ mentality

California plumbing and drain cleaning firm finds misaligned pipes due to ground settlement during emergency sewer line backup call and guides family through the repair process

What slow season? Say no to shutting down your marketing efforts this winter.

Which pipe rehab method has more pros? An industry veteran with experience on both processes weighs in.

Good branding increases your likeability factor before you even talk to a customer

In a survey Thames Water did following the discovery of the 130-ton sewer blockage last month, the utility determined that a significant majority of food outlets lack grease traps