When hiring, many companies look for experience and a skill set that matches the position needing to be filled. Lindsey Rushing looks for none of that.
“We prefer to hire people with very little knowledge of sewer lining,” says the president of Peerless Plumbing-NuDrain Phoenix. “We want them to be able to be trained to do it our way, which we think is the right way. What we look for is personal drive and desire to learn — people who are wanting to expand themselves and to learn new things.”
The company employs about 20 people, most of whom clean drains and sewers and line them using NuFlow Technologies products. While they receive basic in-the-field training from veteran company employees, new hires are eventually sent to California to a NuFlow training center. The manufacturer’s training program gives technicians sure footing with the technology.
Peerless has been a certified NuDrain installer since 2008. In 2023, Peerless became one of the first platinum-certified NuDrain contractors in the U.S.
“We send our employees to California so they can be trained in lining without the stress of knowing it is someone’s house they are working on,” Lindsey says. “Out there, they get to the limits of what lining can do. They come back with new information and can teach us what they learned.”
Hiring practices and how new employees are trained all boils down to what best serves the customer. Lindsey says she and husband/business partner Christian Rushing have worked for enough bosses to know what they like and don’t like.
“We try to do for our employees what we wish we would have seen in companies we have worked for,” she says. “The No. 1 way to serve customers best is to take care of the people who work for us so they will take care of customers.”
Read more about Peerless Plumbing-NuDrain Phoenix in the October 2024 issue of Cleaner magazine.
