Bucher Municipal Preparing for Grand Opening of New Service Center

Company’s goal is to provide a top-of-the-line customer experience with its first North American Center of Excellence

Bucher Municipal Preparing for Grand Opening of New Service Center

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Technologies like water recycling systems and fuel efficiency configurations have become vital parts of the world of sewer cleaning units.

Staying on top of sewer maintenance isn’t only about products, though. The service and back-office support that manufacturers of these products provide their customers is just as vital.

To that end, Bucher Municipal started building a service center in 2018 in Ontario, California, in order to offer its American business partners a great customer experience. Dubbed the Bucher Municipal Center of Excellence, it is the first of its kind for the company in North America. And the goal is to go beyond the concept of a traditional service center.

“In May 2019, we further strengthen our operations in California by opening our first Bucher Municipal Center of Excellence. The Center of Excellence offers our business partners a solid customer experience concept based on the experience of Bucher Industries — a 200-year-old global technology group with a leading market position within cleaning and clearing equipment,” says John Sullivan, U.S. country manager for Bucher Municipal. “Where service outlets previously were seen as a location for sales and repairs, the Bucher Municipal Center of Excellence is a brand-new concept: A full-service location with a range of upscale amenities ready to service all Bucher Municipal products. Here we offer our business partners traditional service products, but also training, demonstration and showroom facilities, as well as spare parts and accessories shop-in-shop, just to mention a few.”

A grand opening for the Bucher Municipal Center of Excellence is scheduled for May 8 and 9. At the event, the company will introduce a range of electrical winter and sweeper equipment in addition to its range of sewer cleaning units. There will also be an educational element to the grand opening since technology has become central in the operation of cleaning and clearing equipment. Bucher Municipal will offer complimentary training in maintaining equipment and preparing it for the various seasons of the year.

Download the program for the grand opening at www.buchermunicipal.us/sewer-cleaning. Attendees do not need to sign up for the event in advance.


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