Patrick Hooper sells honesty — his company capitalizes on a desire for unbiased pipe evaluation by offering only inspection services. Without offering any remediation, he assures customers that they won’t be sold any unnecessary work. In order to fill this niche successfully, Hooper needs one other thing: knowledge.
“Other than objectivity, my product is information, and I want to be as informative as I can when I do these reports and evaluations for my customers,” says Hooper, owner and lone operator of Mainline Inspection Services in Cincinnati, Ohio. “I don’t do any kind of mitigation work; that’s the whole idea of
