Editorial Articles

When Lance Smith started his plumbing company in 2011, he never expected it to grow so much so quickly. A year after starting...

Seneca Waste Solutions is a complex, sprawling company. But the Des Moines-based business is built on a fairly simple business premise: Differentiate...

Putting this magazine together every month is a team effort. The planning, editing, writing and organizing fall to me, but luckily I have...

During his couple decades of drain cleaning work, Tommy Surcouf, owner of Pipe Wizard Plumbing in New Orleans, has seen it all,...

Directional drilling is a fast and efficient way to install underground pipe and conduit, but when a gas line is bored through...

“The worst customer service experience ever! The driver arrived an hour late for the appointment and was surly. Stay away!!!” ----- “They...

Not so long ago, workplace-based wellness programs were the hot new thing in holding down health care costs for employers. And while...

Though it’s easily overlooked, fluid management is a critical part of the horizontal directional drilling process. Not only is it an important...

Everyone in the industry has heard at least one horror story about someone getting fired or demoted for reporting a safety violation. In...

Steve Taplin has been cleaning up since he was a kid. His father and mother started a cluster of companies in Kalamazoo,...

It’s hard to imagine that TLC Plumbing & Utility — with nearly 560 employees, hundreds of service vehicles and a sprawling fleet...

"Never stop learning" might sound like a trite motivational poster, but it’s actually good advice. If you’re not continually learning, growing and improving...

There’s no question that online customer reviews should be an essential part of any drain cleaner’s marketing efforts. In fact, experts say...

Add up all the time lost while struggling to find the right equipment or product in a truck, workshop or warehouse; now...

If your crew member was pressure testing a pipe when suddenly the plug was blown out and that worker was thrown from...

Mike worked for a medium-sized business and went to work every day happy to have a job. But he wasn’t too enthused...