Field and Office Technology

Field and Office Technology

Cloud-based system speeds up paperwork

Cloud-based system speeds up paperwork

Problem / As part of increasing overall company efficiency, Mr. Rooter Plumbing of Sherman Oaks, California, sought an efficient and cost-effective solution to monitor its fleet’s vehicles. “Being based in the LA area meant daily traffic and road maintenance on the drivers’ routes. We wanted to be able to assist them in finding the most drivable routes and also be able to confirm that our staff is where they are supposed to be,” says Bobby Behzadi, company president. 

Solution / After detailed research, Mr. Rooter decided to install a GPS tracking solution from ClearPathGPS.

Result / The tracking installation has increased the company’s efficiency. “Now our drivers have full accountability of their driving habits,” Behzadi says. “We can ensure that not only are they driving the most drivable routes to their projects, but we can also make sure they are doing it as safely as possible. It secures their own safety, as well as our clients’ and their neighbors’ safety.” The company can now track where its vehicles are, how many miles per day are driven, and at the same time have proof that the technicians are servicing the customers in the time frame they are meant to. As a side benefit, one of the company’s trucks recently got a parking ticket for a commercial vehicle being parked in excess of three hours. Thanks to ClearPathGPS, Mr. Rooter could show the city that the ticket was issued after being parked for just six minutes and get it overturned. 888-734-0384; www.clearpathgps.com.



Tracking program monitors location and fuel usage
Tracking program monitors location and fuel usage

Tracking program monitors location and fuel usage

Problem / Plumbing & A/C Medic in Gilbert, Arizona, needed to improve the time management and accountability of their mobile workforce. Since its techs are spread out all over the Phoenix metropolitan area, the company had no way to know what they were doing in between jobs. Another goal was to eliminate fuel card fraud.  

Solution / GPS Insight displays the locations of technicians and their estimated arrival time for the next job site on easy-to-read maps. To raise employee accountability, GPS Insight established odd-hours alerts to notify management of unauthorized usage of company vehicles.

Result / Having the ability to locate any vehicle in real time has provided better visibility and peace of mind. “We were able to identify one of our technicians using a company vehicle to cross states lines for personal use,” says Tami Gurka, Plumbing & A/C Medic dispatcher. “We received an odd-hours alert in the middle of the night that one of our vehicles was moving in another state.” It monitors fuel usage by integrating WEX fuel card data to monitor all fuel card purchases. It also makes dispatching simple by eliminating time that would have been spent on the phone trying to figure out technicians’ current locations. “On average, I would make 150 calls per day, and now I make virtually no calls because most communication is done through GPS Insight,” Gurka says. 866-477-4321; www.gpsinsight.com.



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