Jamie Miller, vice president of Miller’s Septic Service, has set high standards and lofty goals for the company his grandparents formed in 1973. He is also reshaping the culture and management style of the Gloucester County, Virginia-based company in order to perform at a higher level, expand the customer base, and take care of their employees.Located in the historical area around Jamestown, Richmond and Williamsburg, Miller’s Septic Service serves a mix of rural and urban homes, some on septic systems and some on city sewers. The customer base is heavily residential, and while commercial work represents only 25 percent of
