Sending out bouquets of flowers or a nice fruit basket isn’t just for guys in trouble with their significant others. At Mr. Rooter Plumbing of Central New Jersey, it’s one of many ways the company goes above and beyond the norm to keep customers happy – especially on those inevitable occasions when a job doesn’t quite go as planned.
“We’re in an industry where things don’t always go perfectly, but it’s how you recover from your mistakes or unforeseen problems that makes your business successful,” says Andrew August, who co-owns the Freehold-based business with his wife, Sheryl. “It’s very important to
