Picture this: It’s 4:30 on a Friday afternoon at the end of an exhausting week. You’ve finally reached a good stopping place on your work and everything seems on track for a clean break when 5 p.m. rolls around. Suddenly, the phone rings. You glance at your caller ID screen and cringe. It’s your most talkative client – the long-winded one who typically calls “just to chat” and keeps you occupied for hours on end.
What do you do now? Do you take the call and resign yourself to a late start on the weekend? Or do you have your receptionist
