“We’re known as the technology leaders in our area,” says Saltzman, owner of First Response Service in Sandwich, Ill., which does business as First Response Drain Service. “It’s our claim to fame. No one else around here uses the technology we use.”The company periodically does new-product testing for manufacturers. “Technology makes the world go around,” says Saltzman. “You can either shy away from it and live in the Stone Age or embrace it and improve productivity – and make life that much easier.”Whether investing in a trailer-mounted waterjetter and nozzles, using an online data storage and distribution system, promoting trenchless
