After little more than a year on the job, Dan Rushford had established himself as a key member of the team at Mr. Rooter of Sonoma County, Calif., owned and operated by the husband-wife team of Saunda and Paul Kitchen.“He came into our organization ready and willing to be part of the team,” Saunda Kitchen observes. “He has really high customer satisfaction results, and in working with our team, Dan is just one of those guys who doesn’t say no.”A case in point: One day a newer technician called the office to ask for help on a job. Paul Kitchen
