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Don’t Dismiss Customers’ Questions

Don’t Dismiss Customers’ Questions

Providing an explanation of your work on a service call goes a long way with customers
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Get the Ball Rolling With a Specialty Cutting Ball Nozzle

Round water-jetter head helps contractor play hardball with tough clogs
Get Promoted by Owning Your Jobs and Assuming More Responsibility

Get Promoted by Owning Your Jobs and Assuming More Responsibility

Drain technicians who take ownership of their work will help the company succeed
Princeton Tec Headlamp2

Shining a Light on Overlooked PPE

Intrinsically safe headlamps improve worker safety in hazardous environments
Avanti International Injection Grouts

Product Focus - January 2022

Chemical Grout 1 // Avanti International injection groutsInfiltration enters underground systems every day through defects or faulty joints in…
Case Study - January 2022

Case Study - January 2022

Affordable manhole inspection program sees big return Problem / Greenwood Metropolitan District is a special purpose district in Greenwood County,…
Product Spotlight Hammerhead Hydroguide Hg550

Product Spotlight - January 2022

Whether you’re pipe bursting, pipe slitting, slip lining or cable pulling, the materials you work with vary. The length and lay of runs vary from job…
Gilstrap Cole Heritage 92021 023

Heritage Plumbing Transitioned to a Full-Service Business Model and Never Looked Back

Second-generation plumber Tommy Phillips embraced new services to create a well-rounded company
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Adding Equipment and Services Brings New Opportunities to Ohio Contractor

Septic pumping opens the door for well-rounded contractor’s repair and inspection work
161214 Residential Install 155

5 Things to Know About Plastic Pipe to Ensure Reliability and Performance

From water compatibility to temperature and pressure, consider these factors to select a plastic piping system and ensure a successful install
A Guide to Keeping Septic Systems Watertight

A Guide to Keeping Septic Systems Watertight

These tips will help prevent root intrusion from knocking out a customer’s septic system
1221 Money Machines Y Milwaukee Tool Img 1716

Battery-Powered Drain Machine With Lift-Assist Treads Lightens the Load

Drum machine’s stair-climbing feature gives drain cleaners a lift
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Protect Your Business From Catastrophe by Preparing for the Unexpected

You can’t predict the future, but creating an emergency plan will help you face it if disaster strikes
Electric Eel Model C

Product Focus: December 2021

Cable Drain Cleaning Machines 1 // Electric Eel Model CThe Model C dual-cable sectional drain cleaner from Electric Eel runs up to 200 feet of 1…
Product Spotlight Vermeer Vxt300

Product Spotlight: December 2021

When you have a quality product, there is no need to reinvent the wheel. But that doesn’t mean you can’t improve it. Now Vermeer has updated its…
General Gen Pack

Product News - December 2021

1 // General Pipe Cleaners Gen-Pack battery adapter The new Gen-Pack battery adapter from General Pipe Cleaners allows for operation of sewer…
P1M 8240

Cloud 9 Services Builds a Reputation by Meeting Customer Needs

Florida contractor invests in new equipment and training to fulfill service needs and keep customers happy
Nu Flow Phoenix016

Brothers Create a Company Culture That Helps Grow Business Quickly

Siblings pool diverse talents and build their pipeline rehab company into a major player in the Southwest
From the Editor - November 2021

From the Editor - November 2021

Treat potential customers as well as your regular clientele and they just might become part of that group
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Tools for Safely Locating What’s Beneath the Surface

T&T Tools is a family business with a strong commitment to providing safe and durable subsurface hand tools