When it comes to CIPP contractors and pipe lining solutions, exceptional support is essential. NuFlow, a leader in the industry, provides unrivaled 24/7 technical support that sets it apart from competitors. Whether addressing emergencies, assisting with job preparation, or offering follow-up guidance, NuFlow’s commitment to its Certified Contractors is clear at every step. Here’s why their support is widely regarded as the best in the business.
Always available, always ready
NuFlow offers a level of accessibility that is rare in the industry. No matter the time, contractors can call and speak directly with one of NuFlow’s experienced trainers. With an average of 15 years of experience in pipe lining, the training and support staff are experts who can provide immediate assistance, not just a call center.
Mike Thompson, a NuFlow trainer with 11 years in the industry, describes his approach: “When I get an emergency call, I try to make sure to keep the guys calm, so we can assess the situation as quickly as possible. I do my best to give them advice to get out of the emergency. After the immediate situation is corrected, we’ll follow up to talk through what went wrong, so it won’t happen again. It’s all a learning process, and I am always happy to help whether it is an emergency or before a project starts to help them prepare.”
Comprehensive support beyond emergencies
NuFlow’s support extends far beyond emergencies. They offer comprehensive assistance during the planning stages of projects, helping contractors with job estimates, scope documents, and ensuring compliance with local regulations.
Ben Tucker of Acadiana Rooter recalls a project at an elementary school where he worked with a NuFlow trainer: “I talked to Grant about it and sent the blueprints of the building. Grant sent back the blueprint with color-coded highlights, calculated numbers/lengths and diameters, and a list of products to help me build the estimate. It helped me to quote the project, it looked professional for the customer, and I won the job.”
Grant Duxbury, a 25-year veteran of the industry, adds, “I am always happy to help our contractors. On that project, the school couldn’t give us the blueprints, so we took a photo and loaded them into our take-off software to get the exact measurements and a proper scope of work. I was excited when I heard that he won the job!”
Proactive problem solving
NuFlow’s Trenchless Academy provides a curriculum of continuing education for every phase of pipe lining, with detailed classes for apprentice, journeyman, and master level pipe rehabilitation. This proactive approach helps contractors build their skills and prepares them for more complex projects. Contractors learn to anticipate and address potential issues before they become significant problems.
Brent McDonald from Rub-A-Dub Plumbing emphasized the importance of this support: “Now that we have proper training and more experience, we can recognize a potential problem before it happens. So, we call the NuFlow team and talk through the problem beforehand. And if something comes up, we have them all on speed dial.”
A long-term commitment to success
NuFlow’s support extends to long-term projects that require detailed planning and approval. Ryan Smith from Kansas NuDrain shared an impressive example of a complex project that required almost two years of detailed engineering approval: “We wouldn’t have been able to do it without NuFlow. The amount of time and detail the engineers needed was more than we had ever dealt with before. Their support was phenomenal.” This commitment to seeing projects through from start to finish highlights NuFlow’s dedication to its contractors’ success.
What contractors are saying
The quality of NuFlow’s support is reflected in the testimonials from its contractors:
- “We get a response every single time. They always have an answer.” –Greg Goan from Zoom Drain New England
- “NuFlow’s service, training, and support are super important. I call the guys every time we have a question. If I don’t know something, I am going to call them – probably bug them too much.” –Jeff Lane of King Rooter & Plumbing
- “NuFlow is a no-brainer. Their support is unmatched, and they just care more, period.” –Ray Michaels from Maui Plumbing
- “They give you a sense of family with the type of support they provide.” –Jayson Arendall from Trenchless Leak Detection
Why NuFlow is the preferred choice for pipe lining solutions
NuFlow’s 24/7 support is more than just a helpline; it’s a comprehensive resource for CIPP companies and sewer repair specialists. Their commitment to providing top-tier, round-the-clock assistance ensures contractors can confidently handle any situation. With this level of support, contractors can be assured that every job will be executed smoothly and efficiently.
NuFlow’s 24/7 support provides Certified Contractors with expert advice and comprehensive assistance necessary for success. From job preparation to emergency response, their support is unmatched in the industry. Choosing NuFlow for pipe lining needs means choosing a partner committed to excellence every step of the way.
