HammerHead Launches Online Learning Platform

Customers can receive training at their job site, on their own schedule

HammerHead Launches Online Learning Platform

Interested in Education/Training?

Get Education/Training articles, news and videos right in your inbox! Sign up now.

Education/Training + Get Alerts

HammerHead Trenchless recently launched a new online management system for its trenchless technique learning center, HammerHead University Online.

This free online learning platform offers courses covering a variety of HammerHead’s products, including Bluelight CIPP, PortaBurst PB30, static and pneumatic bursting, point repair, along with product documentation like user manuals.

Sarah Newman, senior instructional designer at HammerHead Trenchless, has spent the past three and a half years creating content and building the platform.

“Taking online courses prepares our customers for instructor-led training and can be used to refresh their memory, on demand,” Newman says. “The entire focus is first-class training and support for our customers. HHU Online takes our customers from an introduction to a product or technique to hands-on training with our technical experts.”

HHU Online features online user guides with short, easy-to-follow instructions and checklists for customers who need a refresher. For customers wanting to stay up to date on the latest techniques and advancements in the field, HHU Online offers advanced eLearning courses.

HHU Online allows participants to receive certification, maintain their certification and recertify, if necessary.

“Certification happens when you combine the online training with an instructor-led training on site or in our university,” Newman says. “You can use these courses as continuing education to maintain your certification, or you can recertify with an instructor if your certification is not maintained."

HammerHead considers its customers a trusted source when testing all new products. When creating HHU Online, this was treated no differently. A group of 19 customers beta tested HHU Online and provided feedback to the HammerHead team.

“The group is a mixture of customers who have trained in the HammerHead University and who have had our trainers on their job site,” says Joe Walsh, technical services and learning coordinator.

Newman adds that the test group’s feedback was used to refine the navigation and build out discussion forums.

“The discussion forums are a place for customers to share their experiences, learn from one another, and get advice from other contractors and HammerHead’s experts,” she says.

HHU Online is currently free and open for all customers.

“This provides a third option for continuing education and is cost effective,” Walsh says. “Coming to the university or having a trainer on site is a paid service and it also takes employees out of the field.”

HHU Online is mobile friendly and can be used on any computer, tablet, or phone, whether on the job site or in the office. Courses will update as products update, and new courses will be available quarterly.

“New content will be decided by the voice of the customer, new product releases and our certification paths,” Newman says.

Unlike the HammerHead University campus, there is no limit to class size and a company can have as many log-ins as necessary.

To begin learning and experience all HHU Online has to offer, visit training.hammerheadtrenchless.com.


Comments on this site are submitted by users and are not endorsed by nor do they reflect the views or opinions of COLE Publishing, Inc. Comments are moderated before being posted.