When you’re working a big pipe rehab job for a municipal utility, there are of course a lot of technical aspects of the job itself you must keep track of. An equally important aspect is something a lot more simple — communicating with the public.
“The part that I think is critical for the success of any project is customer service,” says Shaun McKaigue, president and CEO of FER-PAL Infrastructure. “We spend a lot of time talking about mechanical properties and nerding out on engineering stuff, but what isn’t stressed a lot — or as much as it should be perhaps
Public Communication Is Key to a Successful Job
Properly executing the technical aspects of a pipe rehab job is vital no doubt, but your ability to aid your municipal client in keeping affected residents in the loop about the project is just as important
Mar 20, 2019 | by Cory Dellenbach |
