Editorial Articles

What does it take to be a good listener? Why should you charge based on flat rates? How do you handle customer...

Culverts clogged with sand along I-70 used to be a big problem for the Colorado Department of Transportation (CDOT). Today, work crews...

NLB Introduces ALT-5000 Automated Waterjet SystemThe ALT-5000 fully automated tube-cleaning waterjet system from NLB Corp. features an adjustable lance stroke that...

Ralston, NASSCO Past-President, Dies at 71Trent H. Ralston, past-president of the National Association of Sewer Service Companies (NASSCO) and past-chairman of the...

A new complex of condominiums on a hill in Daly City, Calif., would increase sewage flows and overwhelm the 800-foot-long, 8-inch vitreous...

Thirty years ago, Bill Smith established Lincoln Sewer & Drain after losing his job as a welder. He worked briefly for a...

Prevailing wisdom holds that a diversified customer base helps businesses prosper. Western Refinery Services in Ferndale, Wash., puts a new spin on...

Toilets backing up during Sunday services at the First Baptist Church in Harrisonville, N.J., brought custodian Chester Randall on the run.For the...

Some of the most heroic moments in a contractor’s life take place when he or she comes to the rescue after a...

When workers call in sick, employers who feel annoyed should rethink their reaction. They’ve just heard good news.According to a Swedish study,...

Like the fisherman who always has a great tale about the big one that got away, many cleaners can relate stories about...

The Panoramo Shaft Inspection (SI) system from RapidView IBAK USA provides a complete, three-dimensional, high-resolution digital scan of manholes and other vertical...

Banks have been in the news a lot in the past year, and while day-to-day operations of a drain-cleaning business may not...

So business still isn’t as good as you’re used to, and you still need to watch expenses, and time is at a...

You know it’s been said: You only get one chance to make a first impression.What is your customers’ first impression of your...

The EC-5 Economy Cam from Electric Eel Manufacturing is designed as an entry-level inspection system for budget-conscious contractors. “The EC-5 is a...

Complaints from motorists of water ponding on the two-lane John Muir Boulevard in Daly City, Calif., brought a public works crew to...

Most sewer pipe lining technologies offer liners that are cured in place after insertion. Spiral-wound pipe rehabilitation is an emerging technology that...