Roto-Rooter Services Company president and chief operating officer Rick Arquilla experienced a week undercover in his own company, using the alias of Hank Denman, a rookie service technician assigned to some of the dirtiest jobs.It was an adventure and an emotional journey for Arquilla, who learned a lot about himself, the company policies he put in place, and the men and women who have made his company so successful by taking part in an episode of the CBS TV series, “Undercover Boss.” The segment aired April 4.Each week, the program follows a senior executive who leaves the comfort of his
