Editorial Articles

It’s not an uncommon occurrence. A man or woman with a great business idea decides to take the plunge. At first it’s...

While working on a marketing campaign for a major engine manufacturer’s generator rental business, I learned a powerful customer service lesson.Colleagues and...

In the late 1990s, Richard Rula took one look at the emerging trenchless technology market and saw an opportunity to expand his...

American Inspection Technologies in Trenton, N.J., has its roots in a residential drain cleaning business. But today it is a diverse pipe...

For years, sewage discharging from cleanouts affected as many as 40 properties at the 650-unit Millpond mobile home park in San Jose,...

Video inspection has advanced the cause of sewer system maintenance and repair: It literally gives contractors a set of eyes under the...

RIDGID Offers Tailpiece Extension Cutter The P-TEC 2550 tailpiece extension cutter from RIDGID makes a lean, fast and straight cut with one...

In pipeline inspection technology, most of the credit goes to the cameras that enable viewing of the pipe wall, the vans that...

To boost employee safety, enhance productivity and decrease operating costs, Martin’s Pipeline Inspection in Paris, Ky., went green – as in a...

The Speedrooter 92 root-cutting machine from General Pipe Cleaners is designed for one-person operation. Weighing 115 pounds without cable, the machine has...

VT Specialized Vehicles Launches Contractor SiteVT Specialized Vehicle Corp.’s Hackney Division has launched a contractor service industry Web site, www.hackneyusa.com. The site...

Sometimes short messages are best. That’s especially true when you’re running a weekly employee meeting and everyone mainly just wants to get...

It can be tough to attract and train high-quality inspection operators. The position requires a unique combination of precision skills, and because...

If Benjamin Franklin were alive today, he could make a heap of money as a keynote speaker at business-building seminars. A quick...

When I started my own business some years back, I picked up a book called The Frugal Entrepreneur. It was full of...

While in college I went to apply for a job at a car wash. My “interview” consisted of looking up at the...

As the son of a plumber who had worked for his father as a youngster, Bob Rasnick decided in 1993 to open...

Remember those Andre Agassi commercials for Canon cameras with the tagline, “Image is everything?”Mark Bonney agrees, and that’s why the 22 service...

Operating Skeen Plumbing & Gas Inc. for 27 years in Ridgeland, Miss., Ricky Skeen has seen many shifts in the industry, and...