Tom Richards doesn’t worry much about pricing strategy. The clients he works for don’t mind paying whatever is necessary to get the job done.“They don’t question the cost,” Richards says. “All they want to know is if I can do the job and when can I do it. They only care about getting the problem fixed and not having to shut down to do it, because shutting down for just an hour could mean losing a lot of money — more than it will cost me to get the job done.”In 2014, Richards developed his own robotic unit capable of
