Defining moments. We all experience them. They’re instances where the decisions we make and actions we take have a long-lasting impact. There is no way of knowing which situations will help define our lives or careers; they often call for quick decisions or immediate action. They’re about how we respond to a given problem or opportunity, and they reveal much about who we are and what we’ll become.
The folks at Valentine Plumbing & Sewer in Cortland, Ill., profiled in this issue of Cleaner, know a thing or two about defining moments. Bruce Foster had been in business for 30 years
