There’s no better time to remind customers of all your capabilities than when you’ve opened a drain line and can talk about a problem straight to the customer. While some operators seem to consider “upselling” a dirty word, others see opportunity in pointing out other issues that might soon require another visit while the pipe is exposed and the technician is on site.Without taking advantage of people who are already dealing with a problem, savvy contractors recognize the chance to increase their value in a customer’s mind by explaining what other problems are lurking in the plumbing. Most operators seem
