It happens to every business at one time or another. You’ve completed the service and sent bill after bill after bill. And the customer just won’t pay. At this point, it may be tempting to try all sorts of responses. Drain cleaners may be ready to put the clog back into the pipes they cleared. Pumpers have threatened to return the sludge to the deadbeat customer’s tank. Such actions might sound satisfying, but it’s best to leave them as just stories. You have little choice but to take the high road — and that doesn’t mean giving up. You do
