If you’re tired of your current sales technique and worry about how the customer perceives it, consider trying this alternative approach
If you entered the industry with a lot of business acumen but room to grow in the cleaning trade itself, being in a leadership position can be difficult. But it’s still possible to gain the respect of your employees.
To find a great new employee, use all the tools available to you, from low-tech to the latest digital developments
Smart planning early and good communication with both your new and old provider can help you avoid paycheck errors — and your employees’ wrath
You can provide exemplary service to a customer, but that won’t translate into repeat business if they have a hard time recalling you the next time they need a drain cleaner. To prevent that, you need to be strategic about your branding.
Employees with the wrong information can cause a lot of problems if you don’t put an end to workplace gossip
If you’re only managing your business, you are not getting the most out of your team
What slow season? Say no to shutting down your marketing efforts this winter.
Good branding increases your likeability factor before you even talk to a customer
Appearing more likeable to customers is a skill that can be honed. Here’s how.