Leaders are often expected to have all the answers. Not only is this an expectation shared by many, it is regularly self-imposed. If...
Entries Tagged COVID-19
Online Exclusives
Maintaining Customer Confidence During the Pandemic
Drain cleaners have put themselves in harm’s way during the pandemic. They’ve risked exposing themselves to a deadly virus to ensure that their...
Editorial
5 Smart Money Moves to Prosper During a Financial Crisis
There’s no denying that a societal crisis, especially a global one, is a game changer in many ways, particularly in the business...
Online Exclusives
Now Is the Time to Develop Your Business Plan for 2021
There’s no need to beat around the bush: 2020 has been a rough year for pretty much everyone. And it’s not over...
Editorial
Quick-Curing, Polyurea-Based Liners Earn Accolades for ART
Dustin Schlachter, co-owner of Advanced Rehabilitation Technology (ART), loves to take on unique, challenging projects. “[Customers] call upon us because we’re the...
Online Exclusives
Handling Employee Relations During a Pandemic
For more than half a year, we’ve been living with the tension of this pandemic. It’s wearing on all of us.
Living under...
Online Exclusives
Marketing Your Drain Cleaning Business in Times of Uncertainty
No matter what your plans were for your business at the start of 2020, none of us could have guessed what this...
Editorial
An Open Book
During the last six months, we’ve been forced to adapt to a new way of doing things. Our staff all transitioned to...
Editorial
Storm-Tested Plumbing Company Still Thriving
There was a time when plumbing services were considered important, but not given much thought by the average person. Then the coronavirus...
Online Exclusives
Adapting Your Business for the New Normal
The shifting reality of society is changing business practices across the nation. For plumbers, drain cleaners, relining professionals and anyone providing home...
Online Exclusives
Don't Let Water Systems Stagnate
It’s no secret that water quality is negatively impacted by water age in distribution and building systems, and the negative impacts can...
Online Exclusives
Small Businesses Affected by Credit Card Processing Company’s Customer Payment Withholdings
Imagine still doing decent business despite the conditions created by the pandemic but struggling because of some customer payments being withheld through...
Online Exclusives
9 Questions to Test Your Business Savvy in the COVID-19 Era
In recent months, you’ve probably heard the refrain “these are unprecedented times.” But how do you adapt to “business not as usual”?...
Online Exclusives
Times of Adversity Can Breed Opportunity for Drain Cleaners
For many of us, the coronavirus pandemic has caused a disruption.
The disruption is an economic challenge, but for every challenge, there is...















