Survey Highlights Demand for Human Engagement in Customer Service Interactions

Back to the E-Newsletter Archive Consumers value trust, transparency and issue resolution over automation.

07.02.2026

Residential and commercial drain and sewer cleaning, inspection, and rehabilitation news for industry leaders

News About Milwaukee Tool, McElroy, CUES and Omega Liner

Recent industry news exclusively for sewer and drain cleaning professionals. Read more

Repair Pressurized Plumbing Systems Without Draining

With a Cold-Shot, you don’t have to drain water lines, sprinkler systems, or hot water systems before cutting pipe or tubing. View video

Sponsored by: General Pipe Cleaners

Survey Highlights Demand for Human Engagement in Customer Service Interactions

Consumers value trust, transparency and issue resolution over automation. Read more

Reduce Downtime with an Equipment Maintenance Program

Preventive maintenance and routine inspections keep critical heavy equipment in peak operating condition. Read more

Sponsored by: Joe Johnson Equipment, Inc.

Unveiling July: Dive Into Our Latest Issue!

The July issue of Cleaner is out, featuring Mr. Rooter of Binghamton, New York. Established in 1991, it is one of the Mr. Rooter family’s longest-running franchisees. All that time, the Markham family has been at the helm — first Earl and today his sons, Tom and Jamie. Much has changed, but many core values have stayed the same. Watch preview

"A large part of what we do is helping teach proper techniques, best practices, and the thought process behind quality workmanship. SkillsUSA provides an outstanding platform to reinforce those lessons."

From the article: SkillsUSA National Championship Showcases Next Generation of Skilled Tradespeople