Back to the E-Newsletter Archive Forget gimmicks and flashy deals — the secret to customer loyalty is showing up, following through, and treating people like they matter.
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09.18.2025
Residential and commercial drain and sewer cleaning, inspection, and rehabilitation news for industry leaders
Crafting Toolbox Talks that Stick
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The Flexicore Closet Auger Advantage
13 Ways to Keep Customers Coming Back
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Jetting with Jonesie: Benefits of Two-Engine, Two-Pump Jetting Systems
From The Editor: Respect Your Value
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“I think you have to offer customers drain cleaning because every day people call with blocked drains. It’s a needed part of the plumbing profession.”
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YOU SHOULD LISTEN
Icon Pipe relining and real estate: The same, but different
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YOU SHOULD READ
Icon Tips for finding the best pipe inspection software fit
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YOU SHOULD WATCH
Icon Clogged drain #300
NYDRAINS
YOU SHOULD USE
Icon Robotic reinstatement cutter offers flexibility to contractors
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YOU SHOULD LEARN
Icon ​NASTT opens 2026 Utility Scholarship portal for No-Dig Show
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FROM THE ARCHIVES
Icon Unlocking the power of lead generation companies
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Icon Plumbing firm reinvents itself with a commercial and industrial pipe lining focus
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Icon Recent trench collapses spark OSHA to emphasize safety measures
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Icon Plumbing company develops in-house apprenticeship program to aid employee recruitment
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