13 Ways to Keep Customers Coming Back

Back to the E-Newsletter Archive Forget gimmicks and flashy deals — the secret to customer loyalty is showing up, following through, and treating people like they matter.

09.18.2025

Residential and commercial drain and sewer cleaning, inspection, and rehabilitation news for industry leaders

Crafting Toolbox Talks that Stick

Advice for making your company’s safety meetings more effective. Read more

The Flexicore Closet Auger Advantage

General’s professional 3-foot and 6-foot telescoping Teletube Flexicore Closet Augers are the ideal tools for breaking up stoppages or removing lost objects in clogged toilet bowls. View video

Sponsored by: General Pipe Cleaners

13 Ways to Keep Customers Coming Back

Forget gimmicks and flashy deals — the secret to customer loyalty is showing up, following through, and treating people like they matter. Read more

Jetting with Jonesie: Benefits of Two-Engine, Two-Pump Jetting Systems

Watch Steve "Jonesie" Jones discuss the advantages of jetting with this economical system. View video

Sponsored by: Jetters Northwest

From The Editor: Respect Your Value

The fact you can do more and do it better in less time shouldn’t result in you getting paid less for your drain cleaning services. Read more

“I think you have to offer customers drain cleaning because every day people call with blocked drains. It’s a needed part of the plumbing profession.”

From the article: Plumber Fully Embraces Lucrative Opportunity of Drain Cleaning