We’re constantly updating our website. In addition to everything you see on these pages, the site features a wealth of product and industry information, as well as original features you won’t find in print. The following are just a few of the items you’re missing if you’re not visiting Cleaner.com. 

Don’t Shy Away When a Crisis Puts You in the Headlines

“Don’t let your response become the story” is a favorite saying among crisis communications experts. What you do after a disaster can go a long way in saving or ruining your company. After the July 6 Lac-Mégantic train derailment that killed about 50 people, the train company CEO didn’t visit the community until four days later. As one person told reporters, “I feel like he just don’t care.” That won’t happen if you follow these eight basic steps of crisis communication.

Choosing the Best Cable Machine for Your Drain Cleaning Business

Cable machines are essential for anyone in the drain cleaning business. They help tackle difficult obstructions in small- and large-diameter lines. Whether your main jobs are residential or mostly commercial, a cable machine will help you clear a range of blocked lines. 

How To Combat the Skilled Talent Shortage

We’re at the start of a new talent war. Ask any employer who is trying to recruit for any skilled trade and you will quickly discover that this is becoming their biggest challenge in growing and expanding their business. In a recent Talent Shortage Survey released by temporary employment firm Manpower, nearly 40 percent of U.S. employers are having difficulty finding skilled talent to fill vacancies. According to the study, skilled trades rank as the hardest jobs to fill.

Apologize: The Customer is Always Right

The customer is always right. It’s a popular phrase, but every service provider knows that the customer is not always right. In fact, sometimes the customer may be quite unreasonable. These days the motto is so deeply ingrained in the consumer consciousness that it’s both a customer expectation and the way in which a company must conduct business to remain competitive. Accepting the fact that sometimes things don’t go as planned is part of business. How a business handles a complaint is what matters most. 

Reader Pipelines: Technology a Blessing and a Curse

As the owner and president of a pipeline inspection company, Mark Maurier has seen and inspected quite a bit in his 32 years in the industry. The owner of Cam-Trac Inspection Services Ltd. in Edmonton, Alberta, says staying on top of the latest industry technology, and maintaining strong relationships with his employees and customers helps his sewer and drain cleaning and inspection company stay successful.